Frequently Asked Questions
Where are Aurea products manufactured?
Our products are manufactured in Europe under strict quality standards. Most of our formulas are composed primarily of naturally derived ingredients.
Are Aurea products natural?
Yes. Most of our products are formulated primarily with naturally derived ingredients, selected to provide effective and skin-friendly care.
Are the products organic?
Some of our products contain ingredients from organic farming. You can check each product's description to learn about its specific ingredients and characteristics.
Are the products vegan?
Some of our products are suitable for vegans. This characteristic is specified in the information corresponding to each product.
Are they suitable for sensitive skin?
We have products specifically formulated for sensitive skin. We recommend checking each product's description and ingredients before use.
How do I know which product is right for my skin?
Each product includes information about the skin type and needs it is formulated for. If you have any doubts, you can contact our team and we will be happy to help you.
How long does it take for my order to arrive?
Orders shipped within Europe usually arrive within approximately 2 to 5 business days.
Can I return a product?
For hygiene and safety reasons, we do not accept returns of cosmetic products that have been opened or have been in contact with the skin. We recommend reviewing the characteristics, ingredients, and method of use of each product before making a purchase.
What if my order arrives damaged or I have a problem?
If you receive a damaged order or detect any issue, please contact us as soon as possible, indicating your order number and explaining the problem. Our team will review your case and help you find a solution.
How can I contact Aurea?
You can contact our customer service team via:
Email: aureasoporteoficial@gmail.com
Phone: +34 682 661 768
We will be happy to help you with any questions related to our products or orders.